Frequently asked questions


What our guests ask us most often:


We do not offer a regular shuttle service. However, we will be happy to arrange an appropriate transfer for you at an additional cost. Contact us.

We accept cash payments as well as payments with EC/Maestro card and all major credit cards (MasterCard, VISA, American Express, Diners Club, Discover, JCB, Union Pay).
Online you can also pay your room reservation via Paylink (Paypal, Klarna, MasterCard, Visa, American Express, Diners Club, Discover, JCB, Union Pay).

Yes, if you arrive earlier or leave later, you can store your luggage in our trunk free of charge.

As a hotel guest, you pay €18.90 per person for our extensive breakfast buffet (including drinks). As an out-of-home guest, you can enjoy our breakfast buffet (incl. drinks) for €24.90 per person.
Tip: If you book breakfast directly online when you reserve your room, you save €8.90.

As an out-of-house guest you can enjoy our rich breakfast buffet (excl. hot drinks) for 19.90 €. For larger groups, please book in advance.

Our Hotels

Hotel Europa: The public areas are accessible through a side entrance. Please contact our staff.

Hotel Residence: The public areas are accessible without barriers.

Hotel Caprice: Not barrier-free.

As a hotel guest you can use the following facilities free of charge:

Hotel Europa: Sauna & wellness area in Hotel Caprice (approx. 500 m away).

Hotel Residence: sauna & wellness area at Hotel Caprice (approx. 400 m away)

Hotel Caprice: The spa area has a Finnish sauna, a steam sauna and a relaxation area.

Hotel Europa/Residence/Caprice: Due to their central location, CityClass hotels do not have their own parking spaces. However, as a hotel guest you will benefit from special conditions in the following nearby parking garages:

1. parking garage “Hohestraße” (Marspfortengasse 10, 50667 Cologne): 12.50 €/24h (special rate)

2. parking garage “Heumarkt” (Markmannsgasse 1, 50667 Cologne): 12.00 €/24h (special rate)

Note: Please have your parking ticket discounted at the hotel reception during your stay.

Hotel Europa/Residence/Caprice: The hotels do not have suitable storage facilities for bicycles. We recommend that you use the monitored parking facilities at the bicycle station at the main station. Cost per bike per day: 1,00 €.

The hotel entrance is located on the iron market.

There are no fitness rooms in our hotels.

There are no swimming pools in our CityClass hotels. Instead, get discounts for Claudius Therme with CityClass and Friends.

Our rooms

Upon request, we will be happy to provide you with a kettle.

Coffee/tea stations are available in the junior suites of our hotels.

We provide free Wi-Fi in the public areas of our hotels as well as in the rooms.

All rooms are equipped with hair dryers.

Pets are allowed for an extra charge of 15,00 € per night. You can conveniently add your faithful companion’s overnight stay in the online booking process.

During the opening hours of our hotel bar/restaurant/café we also offer room service. Please note that there is a service fee of €3.00 per order for this.

If you wish, we can serve you breakfast in your room.
Please note that there is a service fee of € 3.00 for this.

Please note that all CityClass hotels are non-smoking.
However, you will find appropriate smoking areas in front of the main entrances.

Hotel Europa: Yes, please contact our service team to book an appropriate room.

Surcharge for a single room with balcony: 20,00 €
Surcharge for a double room with balcony: 20,00 €

Hotel Residence: No.

Hotel Caprice: Yes, please contact our service team to book an appropriate room.
Surcharge for a room with balcony: 10,00 €

Hotel Europa: The hotel has one accessible room. Please contact our service team.
Hotel Residence: The hotel has one accessible room. Please contact our service team.
Hotel Caprice: The hotel does not have accessible rooms.

Yes, we will be happy to provide allergy bedding upon request. Please indicate your request when booking or forward it to us before arrival.

Check-in/-out & opening hours

Our rooms are regularly ready for occupancy from 3 o’clock.

Hotel Europa: open 24h

Hotel Residence: open 24h

Hotel Caprice: open 24h

Hotel Europa: no café

Hotel Residence: 12:00 – 19:00

Hotel Caprice: no café

Hotel Europa: 11:00 am – 10:00 am

Hotel Residence: 11:00 am – 10:00 am

Hotel Caprice: No restaurant

Our regular departure times are as follows:

Mon. – Fri.: until 11:00 a.m.

Sat., Sun. and holidays: until 12:00 h

The reception is staffed around the clock (24h) in all CityClass hotels.

In all our hotels we serve breakfast as follows:

Mon. – Fri.: 6:30 a.m. – 10:30 a.m.

Sat., Sun. and holidays: 6:30 a.m. – 11:00 a.m.

Lhre Fragen wurden hier nicht beantwortet? Kein Problem! Kontaktieren Sie mich, ich bin gerne für Sie da und beantworte alle lhre Fragen zu unsernen Hotels


Jessica Kligge
Reservations Manager
+49 (0) 221 /2058 – 555


Your booking advantages
Direct bookings are worth it!

  • Cheapest price (€ 5.00 immediate discount)
  • Breakfast for € 10.00 p. P. (instead of € 18.90)
  • Free WIFI
  • 1 bottle of mineral water for free
  • Discounted parking options
  • CityClass & Friends advantage program
  • Various extras can be booked
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