+49 221 2058555
Do you have any questions about our service or anything else? We can help you in the frequently asked questions below or in the chat box.
We do not offer a regular shuttle service. However, we would be happy to arrange a transfer for you at an additional cost. Contact us.
We accept cash payments as well as payments with EC/Maestro cards and all major credit cards (MasterCard, VISA, American Express, Diners Club, Discover, JCB, Union Pay).
You can also pay for your room reservation online via Paylink (Paypal, Klarna, MasterCard, Visa, American Express, Diners Club, Discover, JCB, Union Pay)
Yes, if you arrive earlier or depart later, you can store your luggage with us in our trunk free of charge
As a hotel guest you pay €15.00 per person for our extensive breakfast buffet including drinks. As a non-resident guest, you can enjoy our breakfast buffet excluding hot drinks for €19.90 per person.
Even as a non-house guest you can enjoy our extensive breakfast buffet excluding hot drinks for €19.90. For larger groups, we ask that you register in advance.
Hotel Europa: The public areas are accessible via a side entrance. Please speak to our staff.
Hotel Residence: The public areas are barrier-free accessible.
Hotel Caprice: Not barrier-free.
As a hotel guest you can use the following facilities free of charge:
Hotel Europa: Sauna & wellness area in the Hotel Caprice (approx. 500 m away).
Hotel Residence: Sauna & wellness area in the Hotel Caprice (approx. 400 m away)
Hotel Caprice: The spa area has a Finnish sauna, a steam sauna and a relaxation area.
Hotel Europa/Residence/Caprice: Due to their central location, the CityClass hotels in Cologne do not have their own parking spaces. As a hotel guest, however, you benefit from the special conditions in the following nearby car parks:
Note: Please have your parking ticket discounted at the hotel reception during your stay.
Hotel Europa/Residence/Caprice: The hotels do not have suitable parking facilities for bicycles. We recommend that you use the monitored parking facilities at the bicycle station at the main train station. Cost per bike and day: €1.00. “More information” button (https://www.radstationkoeln.de/angebote-der-radstation/ Fahrrad-parken/)
The hotel entrance is on the Eisenmarkt.
We do not have any fitness rooms in our CityClass Hotels.
We don’t have swimming pools in our CityClass Hotels, we have a cooperation with The Claudius Therme.
We are happy to provide you with a kettle on request.
Coffee/tea stations are available in the junior suites of the CityClass hotels.
In all hotels we offer you free WLAN in the public areas and in the room.
All rooms are equipped with a hairdryer.
Pets are allowed in the room for a surcharge of €15.00 per night. You can easily book the overnight stay of your “faithful companion” in the online booking process.
We also offer room service during the opening hours of our hotel bar/our restaurant/our café. Please note that there is a service fee of €3.00 per order.
If you wish, we can also serve your breakfast in your room.
Please note that there is a service charge of €3.00 for this.
Please note that all CityClass hotels are non-smoking hotels.
However, you will find appropriate smoking areas in front of the main entrances.
Hotel Europa: Yes, please contact our service team to book a suitable room.
Surcharge for a single room with balcony: €20.00
Surcharge for a double room with balcony: €20.00
Hotel Residence: not available
Hotel Caprice: Yes, please contact our service team to book a suitable room. Surcharge for a room with a balcony: €10.00
Hotel Europa: The hotel has one barrier-free room. Please contact our service team for this.
Hotel Residence: The hotel has one barrier-free room. Please contact our service team for this.
Hotel Caprice: The hotel does not have any accessible rooms.
Yes, we can provide you with bed linen for people with allergies free of charge. Please let us know when you book/before you arrive.
Our rooms are usually ready for occupancy from 3:00 p.m.
Hotel Europa: open
Hotel Residence: open
Hotel Caprice: open 24
Hotel Europa: no coffee shop
Hotel Residence: 12:00 – 19:00
Hotel Caprice: no coffee shop
Hotel Europa: 11:00 a.m. – 10:00 p.m.
Hotel Residence: 11:00 a.m. – 10:00 p.m.
Hotel Caprice: No restaurant
Our regular departure times are as follows:
Monday to Friday: until 11:00 a.m.
Saturday, Sunday and public holidays: until 12:00 p.m.
The reception is staffed around the clock (24 hours) in all CityClass hotels.
In all our hotels we serve breakfast as follows:
Mon – Fri: 6:30 am – 10:30 am
Sat, Sun and public holidays: 6:30 am – 11:00 am
Frequently Asked Questions