Data protection - CityClass

Privacy policy

Version 1.1

1. data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find the operator's contact details in the "Information on the controller" section of this privacy policy.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form.

Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyze your user behavior. If contracts can be concluded or initiated via the website, the transmitted data will also be processed for contract offers, orders or other order inquiries.

What rights do you have with regard to your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. You also have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time if you have further questions on the subject of data protection.

Analysis tools and tools from third-party providers

When you visit this website, your surfing behavior may be statistically evaluated. This is mainly done with so-called analysis programs. Detailed information on these analysis programs can be found in the following privacy policy.

2. hosting

We host the content of our website with the following provider:

External hosting

This website is hosted externally. The personal data collected on this website is stored on the servers of the hoster(s). This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website.

External hosting is carried out for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Our host(s) will only process your data to the extent necessary to fulfill its performance obligations and follow our instructions with regard to this data.

We use the following hoster(s):

SiteGround Spain S.L.

Calle Prim 19

28004 Madrid

Spain

Order processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which ensures that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. general notes and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Note on the responsible body

The controller responsible for data processing on this website is:

CM CityClass Hotel GmbH & Co. KG

Pascal Marquigny

Kaiserstraße 46

42781 Haan

Telefon: +49 (0)2129 / 93630

E-mail: info@cityclass.de

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the deletion will take place after these reasons no longer apply.

General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data are processed in accordance with Art. 9 para. 1 GDPR. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information in your end device (e.g. via device fingerprinting), the data processing is also carried out on the basis of Section 25 (1) TDDDG. Consent can be revoked at any time. If your data is required to fulfill the contract or to carry out pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfill a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR. Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.

Data Protection Officer

We have appointed a data protection officer.

Protekto Deutschland GmbH

Kent F. Schwirz

Wendenstraße 279

20537 Hamburg

Phone: +49 (0)40 / 42236924

E-mail: datenschutz@protekto.de

Recipients of personal data

As part of our business activities, we work together with various external bodies. In some cases, it is also necessary to transfer personal data to these external bodies. We only pass on personal data to external bodies if this is necessary for the fulfillment of a contract, if we are legally obliged to do so (e.g. passing on data to tax authorities), if we have a legitimate interest in the transfer in accordance with Art. 6 para. 1 lit. f GDPR or if another legal basis permits the transfer of data. When using processors, we only pass on our customers' personal data on the basis of a valid contract for order processing. In the case of joint processing, a joint processing agreement is concluded.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to the collection of data in special cases and to direct marketing (Art. 21 GDPR)

IF THE DATA PROCESSING IS BASED ON ART. 6 ABS. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR).

IF YOUR PERSONAL DATA ARE PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged infringement. The right to lodge a complaint is without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.

Information, correction and deletion

Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if necessary, a right to correction or deletion of this data at any time. You can contact us at any time if you have further questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do this. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we generally need time to check this. You have the right to request the restriction of the processing of your personal data for the duration of the review.
If the processing of your personal data was/is carried out unlawfully, you can request the restriction of data processing instead of erasure.
If we no longer need your personal data, but you need it for the exercise, defense or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you have lodged an objection pursuant to Art. 21 (1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted payment transactions on this website

If there is an obligation to provide us with your payment data (e.g. account number for direct debit authorization) after the conclusion of a fee-based contract, this data is required for payment processing.

Payment transactions via the usual means of payment (Visa/MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

With encrypted communication, the payment data you transmit to us cannot be read by third parties.

Objection to advertising e-mails

We hereby object to the use of contact data published as part of our obligation to provide a legal notice for the purpose of sending unsolicited advertising and information material. The operators of this website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

4. data collection on this website

Our Internet pages use so-called "cookies". Cookies are small data packets and do not cause any damage to your end device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser.

Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies can be used to evaluate user behavior or for advertising purposes.

Cookies that are required to carry out the electronic communication process, to provide certain functions that you have requested (e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, the processing is carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); the consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

You can find out which cookies and services are used on this website in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are

Browser type and browser version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
IP address

This data is not merged with other data sources.

This data is collected on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website - the server log files must be recorded for this purpose.

Request by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, we will store and process your inquiry, including all personal data (name, inquiry), for the purpose of processing your request. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time.

The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.

Use of voice and chatbots

We use voice and chatbots to communicate with you. Voice and chatbots are able to respond to your questions and other input without human assistance. For this purpose, the voice and chatbots analyze further data in addition to your input in order to provide suitable answers (e.g. names, telephone numbers, addresses, e-mail addresses and other contact data, customer numbers and other identifiers, orders and chat histories). Furthermore, IP addresses, log files, location information and other metadata may be collected via the voice or chatbot. This data is stored on the servers of the voice or chatbot provider.

User profiles can be created on the basis of the data collected. The data can also be used to display interest-based advertising, provided that the other legal requirements (in particular consent) are met. For this purpose, the voice and chatbots can be linked to analysis and advertising tools.

The data collected can also be used to improve our voice and chatbots and their response behavior (machine learning).

The data entered by you in the course of communication will remain with us or the voice or chatbot operator until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected.

The legal basis for the use of voice and chatbots is Art. 6 para. 1 lit. b GDPR, insofar as the voice or chatbot is used to initiate a contract or in the context of contract fulfillment. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time. In all other cases, the use is based on our legitimate interest in the most effective customer communication possible (Art. 6 para. 1 lit. f GDPR).

Use of AI applications in the context of voice and chatbot communication

Our voice and chatbots use artificial intelligence (AI) for customer communication. The AI we use analyzes the content of your message in order to autonomously generate a suitable response. In this context, the AI processes all the content of your message, including names, telephone numbers, addresses, email addresses, communication content or technical information (e.g. IP addresses, device information).

The use of the AI software used is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the most efficient customer communication possible using modern technical solutions. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. Consent can be revoked at any time.

We integrate the following AI applications into our chatbots:

Quick text

Our chatbots use Quicktext for our customer communication via chat. The provider is Quicktext SAS, 64, rue Jean-Pierre Timbaud , 75011, Paris, France. This means that when you contact us via chatbot, your requests, including metadata, can be transferred to the provider's servers and processed there to generate a suitable response. Further information on data protection at Quicktext can be found here: https://www.quicktext.im/de/datenschutzrichtlinie/

Order processing

We integrate the following AI applications into our voice bots:

aicall

Our voice bots use aicall for our customer communication by telephone. The provider is aicall.io GmbH, Seestr. 14, 14467 Potsdam, Germany. This means that when you contact us via voice bot, your inquiries, including metadata, can be transferred to the provider's servers and processed there to generate a suitable response. Further information on data protection at aicall can be found here: https://www.aicall.io/datenschutz

Order processing

5. analysis tools and advertising

etracker

This website uses the analytics service etracker. The provider is etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg, Germany.

We can use etracker to analyze the behavior of our website visitors. For this purpose, etracker collects, among other things, your shortened IP address, geo-information (maximum city level), log files and other information that your browser transmits to our web server when you visit the website. This allows us to measure website interactions such as length of visit, conversions (e.g. registrations, orders), scroll events, clicks and page views of the website visitor. These interactions are assigned to the website visitor for the duration of the current day so that they can be recognized on subsequent visits. After the end of the day, visitor recognition is no longer possible.

Without your consent, no cookies will be stored in your browser and no information will be read from the memory of your end device. The cookie-free use of this analysis tool is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. The rights and fundamental freedoms of the data subjects are safeguarded. The IP address is anonymized as early as possible during the analysis with etracker and visitor recognition is only possible for the duration of the current day.

If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG. Consent can be revoked at any time.

Further information on data protection at etracker can be found here: https://www.etracker.com/datenschutz/

You can deactivate etracker here:

Order processing

Customer Alliance

We use services and widgets from Customer Alliance to collect, analyze and display reviews. Personal data is processed in the process. The processing is carried out in accordance with the requirements of the GDPR and is based on an order processing contract in accordance with Art. 28 GDPR. The provider of Customer Alliance is CA Customer Alliance GmbH, Hausvogteiplatz 12, 10117 Berlin, Germany.

The following categories of data can be processed:

Master data: Name, gender, language
Contact details: E-mail address, address, telephone number
Communication data: E-mail correspondence
Contract data: Contract duration, information on service provision such as turnover or costs
Feedback data: Customer ratings and satisfaction analyses

The processing is carried out for the purpose of automated collection and evaluation of customer feedback and the presentation of reviews on our website.

The legal basis for the processing is Art. 6 para. 1 lit. f GDPR, as the use of the services of Customer Alliance contributes to the improvement of our (online) offer.

Customer Alliance uses cookies and similar technologies to analyze user behavior and improve the functionality of the website. The legal basis for this is also Art. 6 para. 1 lit. f GDPR

Information on your rights and the storage period can be found under point 3 (General information and mandatory information) of this privacy policy.

Information on the transfer of data to third parties and further information on data protection at Customer Alliance can be found here: https://www.customer-alliance.com/de/privacy-policy/

Order processing

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which guarantees that the service will only process personal data in accordance with our instructions and in compliance with the GDPR.

Microsoft Forms

For the purpose of quality assurance and obtaining feedback on conferences, meetings, and events held at our hotel, we use Microsoft Forms, a service provided by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland.

When using this service, the following provisions apply regarding the protection of your personal data:

Complete anonymity towards us: We have configured the form in such a way that, by default, no personal data (such as your name or email address) is requested, recorded, or linked to your responses. For us, your feedback remains completely anonymous.
Technical server logs: When accessing the online form, technical metadata (such as your IP address, date and time of access, and browser type) is transmitted to Microsoft for technical reasons. This is strictly necessary for the operation and security of the website (e.g. protection against cyberattacks). Microsoft does not combine these technical log files with the content of your responses.
Storage within the European Union: The processing and storage of your responses and the associated technical metadata takes place on Microsoft servers within the European Union (EU Data Boundary) in accordance with the requirements of the General Data Protection Regulation (GDPR).
Legal basis: The processing of data is carried out on the basis of our legitimate interest pursuant to Article 6(1)(f) GDPR, in order to continuously improve our services, event logistics, and the quality of our conference and meeting facilities for our guests and customers.

Sojern (Online Marketing and Conversion Measurement)

We cooperate with Sojern, Inc., 548 Market Street, PMB 68514, San Francisco, CA 94104, USA ("Sojern") in the field of online marketing.

The purpose of the processing is the implementation, optimization, and performance measurement of online marketing activities, the analysis of the effectiveness of advertising campaigns, the creation of audience segments, and the attribution of bookings to marketing activities (conversion measurement).

Processing is carried out exclusively on the basis of your consent pursuant to Article 6(1)(a) GDPR and Section 25(1) TDDDG. Personal data will only be transferred to Sojern after you have provided your consent through the consent management system used on our website or booking platform.

After you have granted your consent, the following categories of data may, in particular, be processed:

pseudonymous identifiers such as cookie IDs, mobile advertising IDs (MAIDs), TV IDs, hashed email addresses, and comparable identifiers,
IP address,
device and browser information,
technical usage data,
date and time of website visits and interactions,
information about visited pages and URLs,
information relating to booking inquiries,
information regarding bookings and travel intentions, such as destination, length of stay, or number of travelers,
audience and interest segments in pseudonymized form. In this context, your usage behavior may be analyzed in order to deliver interest-based advertising and assess the effectiveness of marketing activities.

The recipient of the data is Sojern, Inc. For the provision of its services, Sojern may engage affiliated companies, technical service providers, and additional subprocessors.

Personal data may also be transferred to countries outside the European Union (EU) or the European Economic Area (EEA), in particular to the United States. Sojern states that it implements appropriate safeguards for international data transfers in accordance with Articles 44 et seq. GDPR. These safeguards may include, in particular, the European Commission's Standard Contractual Clauses and other transfer mechanisms permitted under the GDPR.

Personal data will only be retained by Sojern for as long as necessary to fulfill the purposes described above. Sojern deletes personal data or stores it in a form that no longer permits the identification of data subjects as soon as the data is no longer required for the purposes pursued, unless statutory retention obligations require otherwise. When determining retention periods, Sojern takes into account, in particular, the nature of the services provided, the duration of the business relationship, and applicable statutory retention and limitation periods.

You may withdraw your consent at any time with effect for the future. Withdrawal can be carried out via the cookie settings of the hotel website or booking platform through which the consent was originally granted. The lawfulness of processing carried out prior to the withdrawal remains unaffected.

Information regarding your rights can be found under Section 3 ("General Information and Mandatory Information") of this Privacy Policy.

Further information on Sojern's data processing activities, your privacy rights, and options for objection, deletion, and data export can be found in Sojern's Privacy Center:

https://www.sojern.com/privacy/privacy-center

Data Processing Agreement

We have concluded a Data Processing Agreement (DPA) with respect to the use of the service mentioned above. This is a contract required under data protection law, ensuring that Sojern processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

6th Newsletter

Newsletter data

If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected, or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.

The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

The data you provide us with for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you unsubscribe from the newsletter or after the purpose no longer applies. We reserve the right to delete or block e-mail addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR.

Data stored by us for other purposes remains unaffected by this.

After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist if this is necessary to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.

7. plugins and tools

Google Fonts (local hosting)

This site uses so-called Google Fonts, which are provided by Google, for the uniform display of fonts. Google Fonts are installed locally. There is no connection to Google servers.

Further information about Google Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://policies.google.com/privacy?hl=de.

Google Maps

This site uses the map service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. With the help of this service, we can integrate map material on our website.

To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. If Google Maps is activated, Google may use Google Fonts for the purpose of uniform display of fonts. When you call up Google Maps, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

The use of Google Maps is in the interest of an appealing presentation of our online offers and to make it easy to find the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.

You can find more information on the handling of user data in Google's privacy policy: https://policies.google.com/privacy?hl=de.

The company is certified in accordance with the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

All-In-One Security (AIOS)

We use the WordPress plugin "All-In-One Security (AIOS)" to protect our website and improve IT security. The plugin is developed by Updraft WP Software Ltd, 11 The Mews, Bridge Road, Twickenham, TW1 1RF, United Kingdom.

AIOS helps us to monitor and mitigate suspicious activities such as brute force login attempts, spam submissions and automated bot accesses. As part of its security functions, the plugin may temporarily process the following personal data:

IP address involved in suspicious activity
Time and type of access (e.g. failed login attempts)
User name entered during login attempts
Information about the browser and operating system used

This data is processed exclusively for the purposes of real-time security monitoring and attack prevention. Most of the data is not stored permanently. However, IP addresses that are identified as suspicious, e.g. those involved in brute force attacks, spam or abusive behavior, may be stored in our blocklist to prevent further access attempts.

We do not share this data with third parties unless required by law or to investigate a security incident. We also ensure that the plugin is kept up to date to ensure a high level of protection.

You have the right to access, rectify, erase, restrict the processing of and request the portability of your personal data. You can also object to the processing of your data if this is justified by your particular situation. In addition, you have the right to lodge a complaint with a data protection authority.

You can find further information on the data protection of the plug-in provider at: https://teamupdraft.com/privacy/

digi-smartPlugin

The digi-smartPlugin is software developed by digi-access GmbH (Quarzstr. 4, 51371 Leverkusen, Germany) to ensure the best possible access to information on the Internet for everyone. The necessary data such as JavaScript, stylesheets and images are loaded from an external server for this purpose. digi-access uses the browser's local storage to save the settings when functions are activated. All settings are only saved locally and are not transmitted further. In order to ward off attacks and provide the service in near real time, digi-access uses the cloud and the Content Delivery Network (CDN) of bunny.com of Deutsche Telekom (OTC). This is used for the purpose of contract fulfillment by digi-access GmbH vis-à-vis its customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast and efficient provision of the online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). All transmitted data and servers remain in the EU at all times in order to enable data protection-compliant processing in accordance with the GDPR. digi-access GmbH does not collect or analyze personal user behavior or other personal data at any time.

WPML

We use the plugin WPML (WordPress Multilingual Plugin) on our website to provide visitors with content in multiple languages. WPML is developed by OnTheGoSystems Limited, 22/F 3 Lockhart Road, Wanchai, Hong Kong.

WPML sets a cookie to store the visitor's selected language. No personal data is stored in this cookie. It is used exclusively to display the content of our website in the desired language. The cookies set by WPML for language selection are stored for the duration of your visit or until the end of the browser session or expire after one day at the latest.

To provide multilingual content, we use the WPML function to automatically translate our own texts into different languages. These translations are carried out on the basis of the content entered by us as the website operator. No data entered by visitors (e.g. via forms or comments) is transmitted to external translation services. Visitors can only view the translated content on our website.

WPML does not access personal data of website visitors and does not pass on such data to third parties. No tracking or analysis functions are activated by WPML.

The language setting is processed on the basis of Art. 6 para. 1 lit. f GDPR. The legitimate interest is to provide visitors with the content of the website in the desired language.

In accordance with the GDPR, you have the right to information, rectification, erasure, restriction of processing and objection regarding your personal data. As WPML does not process any personal data, these rights are generally not affected in connection with this plugin. Further information on your data protection rights can be found in the general information in this privacy policy.

Further information on the manufacturer's data protection can be found at: https://wpml.org/documentation/privacy-policy-and-gdpr-compliance.

8. eCommerce and payment providers

Processing of customer and contract data

We collect, process and use personal customer and contract data to establish, structure the content of and amend our contractual relationships. We collect, process and use personal data about the use of this website (usage data) only insofar as this is necessary to enable or charge the user for the use of the service. The legal basis for this is Art. 6 para. 1 lit. b GDPR.

The customer data collected will be deleted after completion of the order or termination of the business relationship and expiry of any existing statutory retention periods. Statutory retention periods remain unaffected.

Data transmission upon conclusion of a contract for services and digital content

We only transfer personal data to third parties if this is necessary in the context of contract processing, for example to the credit institution responsible for processing payments.

Further transmission of the data will not take place or will only take place if you have expressly consented to the transmission. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

Payment services

We integrate payment services from third-party companies on our website. When you make a purchase from us, your payment details (e.g. name, payment amount, account details, credit card number) are processed by the payment service provider for the purpose of payment processing. The respective contractual and data protection provisions of the respective providers apply to these transactions. The payment service providers are used on the basis of Art. 6 para. 1 lit. b GDPR (contract processing) and in the interest of a smooth, convenient and secure payment process (Art. 6 para. 1 lit. f GDPR). Insofar as your consent is requested for certain actions, Art. 6 para. 1 lit. a GDPR is the legal basis for data processing; consent can be revoked at any time for the future.

We use the following payment services / payment service providers on this website:

PayPal

The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”). The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full. Details can be found in PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Apple Pay

The provider of the payment service is Apple Inc, Infinite Loop, Cupertino, CA 95014, USA. You can find Apple's privacy policy at: https://www.apple.com/legal/privacy/de-ww/.

Google Pay

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. You can find Google's privacy policy here: https://policies.google.com/privacy.

Stripe

The provider for customers within the EU is Stripe Payments Europe, Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as “Stripe”). Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://stripe.com/de/privacy and https://stripe.com/de/guides/general-data-protection-regulation. You can find details on this in Stripe's privacy policy at the following link: https://stripe.com/de/privacy.

American Express

The provider of this payment service is American Express Europe S.A., Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany (hereinafter referred to as "American Express").

American Express may transfer data to its parent company in the USA. The data transfer to the USA is based on the Binding Corporate Rules. You can find details here: https://www.americanexpress.com/en-cz/company/legal/privacy-centre/binding-corporate-rules/. Further information can be found in the American Express privacy policy: https://www.americanexpress.com/de-de/firma/legal/datenschutz-center/online-datenschutzerklarung/.

Mastercard

The provider of this payment service is Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium (hereinafter referred to as "Mastercard"). Mastercard may transfer data to its parent company in the USA. The data transfer to the USA is based on Mastercard's Binding Corporate Rules. Details can be found here: https://www.mastercard.de/de-de/datenschutz.html and https://www.mastercard.us/content/dam/mccom/global/documents/mastercard-bcrs.pdf.

VISA

The provider of this payment service is Visa Europe Services Inc, London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom (hereinafter referred to as "VISA").

The UK is considered a safe third country under data protection law. This means that the UK has a level of data protection that corresponds to the level of data protection in the European Union. VISA may transfer data to its parent company in the USA. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. You can find details here: https://www.visa.de/nutzungsbedingungen/visa-globale-datenschutzmitteilung/mitteilung-zu-zustandigkeitsfragen-fur-den-ewr.html.

Further information can be found in VISA's privacy policy: https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html.

9. own services

Handling applicant data

We offer you the opportunity to apply to us (e.g. by e-mail, post or via the online application form). In the following, we inform you about the scope, purpose and use of your personal data collected as part of the application process. We assure you that your data will be collected, processed and used in accordance with applicable data protection law and all other statutory provisions and that your data will be treated in strict confidence.

Scope and purpose of data collection

If you send us an application, we process your associated personal data (e.g. contact and communication data, application documents, notes taken during job interviews, etc.) insofar as this is necessary to decide on the establishment of an employment relationship. The legal basis for this is § 26 BDSG under German law (initiation of an employment relationship), Art. 6 para. 1 lit. b GDPR (general contract initiation) and - if you have given your consent - Art. 6 para. 1 lit. a GDPR. Consent can be revoked at any time. Your personal data will only be passed on within our company to persons who are involved in processing your application.

If the application is successful, the data submitted by you will be stored in our data processing systems on the basis of § 26 BDSG and Art. 6 para. 1 lit. b GDPR for the purpose of implementing the employment relationship.

Data retention period

If we are unable to make you a job offer, you reject a job offer or withdraw your application, we reserve the right to retain the data you have submitted on the basis of our legitimate interests (Art. 6 para. 1 lit. f GDPR) for up to 6 months from the end of the application process (rejection or withdrawal of the application). The data will then be deleted and the physical application documents destroyed. The retention serves in particular as evidence in the event of a legal dispute. If it is evident that the data will be required after the expiry of the 6-month period (e.g. due to an impending or pending legal dispute), deletion will only take place when the purpose for further storage no longer applies.

Data may also be stored for longer if you have given your consent (Art. 6 para. 1 lit. a GDPR) or if statutory retention obligations prevent deletion.

Inclusion in the applicant pool

If we do not make you a job offer, you may have the opportunity to be included in our applicant pool. If you are accepted, all documents and details from your application will be transferred to the applicant pool so that you can be contacted in the event of suitable vacancies.

Inclusion in the applicant pool is based exclusively on your express consent (Art. 6 para. 1 lit. a GDPR). Giving your consent is voluntary and is not related to the current application process. The data subject can withdraw their consent at any time. In this case, the data will be irrevocably deleted from the applicant pool, provided there are no legal grounds for retention.

The data from the applicant pool will be irrevocably deleted no later than two years after consent has been granted.

10. other services

Softgarden

In order to make the application process efficient and to provide you with a user-friendly platform, we use the services of Softgarden. The provider of Softgarden is softgarden e-recruiting GmbH, Tauentzienstraße 14, 10789 Berlin, Germany. The processing of personal data in connection with the use of Softgarden takes place in compliance with the European General Data Protection Regulation (GDPR) and German data protection laws. The basis for data processing is in particular Art. 6 para. 1 lit. b (fulfillment of contract) and lit. f (legitimate interest) GDPR.

When using our careers page(https://cityclass.career.softgarden.de), the following data may be processed:

Name, address, contact details (e.g. e-mail address, telephone number)
Application documents (e.g. CV, cover letter, references)
Technical data such as IP address, browser type and access times (collected automatically)
Academic title, date of birth, nationality and any health restrictions (not mandatory)

Further information on your rights, the storage of personal data (including duration), the possible transfer of this data to third parties, the use of cookies and further information in connection with the use of our careers site can be found in the following supplementary data protection declaration: https://cityclass.softgarden.io/de/data-security

Softgarden ensures that all technical and organizational measures are implemented to guarantee data protection.

Order processing

MEWS

We use MEWS services for reservation processing (including online bookings), customer administration, fulfilling our contractual obligations to our customers and optimizing our internal processes. The provider of these services is Mews Systems B.V., Wibautstraat 137D, Scalehub 2nd floor, 1097DN, Amsterdam, Netherlands.

When using MEWS PMS, MEWS POS, the MEWS Booking Engine and the MEWS guest portal, the following personal data may be processed:

Name, address, e-mail address and telephone number
Date of birth, gender and nationality
Passport or ID number
Payment information (e.g. credit card details)
Dates of stay (e.g. booking details, check-in/check-out dates)
Preferences and communication protocols
IP address and technical information (e.g. browser type, operating system)

Processing purposes and legal bases:

Fulfillment of a contract pursuant to Art. 6 para. 1 lit. b GDPR: To process bookings, check-in/check-out processes and other services.
Fulfillment of legal obligations pursuant to Art. 6 para. 1 lit. c GDPR: For example, to comply with tax law requirements.
Legitimate interests pursuant to Art. 6 para. 1 lit. f GDPR: To improve our service offering and user-friendliness.

Information on your rights and the storage period can be found under point 3 (General information and mandatory information) of this privacy policy.

Further information, in particular on the use of cookies and the transfer of data to third parties in connection with the use of MEWS services, can be found in MEWS's privacy policy: https://www.mews.com/privacy

MEWS processes your personal data in accordance with the provisions of the GDPR.

Order processing

10. other

We reserve the right to change and update this privacy policy. You will be informed of any changes by the publication of an updated version on our website. You can also request a copy of the current privacy policy from us.

In the event of any inconsistencies between the German version of this Privacy Policy and any translated versions that we may provide, the German version shall prevail.