FAQ
Frequently asked questions

We do not offer a regular shuttle service. However, we will be happy to arrange a transfer for you for an additional charge. Please contact us.

We accept cash payments as well as payments by EC/Maestro card and all major credit cards (MasterCard, VISA, American Express, Diners Club, Discover, JCB, Union Pay).

Depending on the offer and time of booking, payments can also be made by direct debit and iDEAL.

Yes, if you arrive earlier or leave later, you can store your luggage in our luggage room free of charge.

As a hotel guest, you pay €18.90 per person for our extensive breakfast buffet (incl. drinks). As an out-of-hotel guest, you can enjoy our breakfast buffet (incl. drinks) for €24.90 per person.
Tip: If you book breakfast directly online when you reserve your room, you will receive a discount.

As an out-of-home guest, you can enjoy our extensive breakfast buffet (including drinks) for €24.90. For larger groups, please book in advance.

Hotel am Dom: The public areas are accessible via a side entrance. Please ask our staff for assistance.

Hotel Alter Markt: The public areas are accessible to people with disabilities.

Hotel Heumarkt: Not barrier-free.

As a hotel guest, you can use the following facilities free of charge:

Hotel am Dom: Sauna & wellness area at Hotel Heumarkt (approx. 500 m away).

Hotel Alter Markt: Sauna & wellness area at Hotel Heumarkt (approx. 400 m away)

Hotel Heumarkt: The spa area features a Finnish sauna, a steam sauna, and a relaxation area.

Due to their central location, CityClass Hotels do not have their own parking facilities. If you are traveling by car, we recommend one of the following nearby parking options (information provided without guarantee):

For CityClass Hotel am Dom & CityClass Hotel Alter Markt:

CONTIPARK Tiefgarage am Dom
Address: Kurt-Hackenberg-Platz 2, 50667 Cologne
Entry height: approx. 1.90 m
Daily rate (24 hours): €24.00
Location: approx. 150 meters away

CONTIPARK Tiefgarage Philharmonie
Address: Bischofsgartenstraße, 50667 Cologne
Entry height: approx. 1.90 m
Daily rate (24 hours): €24.00
Location: approx. 250 meters away

Parkhaus an Farina
Parking Garage Address: Laurenzplatz 4, 50667 Cologne
Entry height: approx. 1.90 m
Daily rate (24 hours): €28.00
Location: approx. 250 meters away

For CityClass Hotel am Heumarkt:

CONTIPARK Tiefgarage Heumarkt Underground Parking Garage
Address: Markmannsgasse 3, 50667 Cologne
Entry height: approx. 1.90 m
Daily rate (24 hours): €32.00
Location: approx. 150 meters away

APCOA Parkhaus am Gürzenich
Address: Quatermarkt 5, 50667 Cologne
Entry height: approx. 1.80 m
Daily rate (24 hours): €27.99
Location: approx. 350 meters away

The hotels do not have suitable parking facilities for bicycles. We recommend that you use the supervised parking facilities at the bicycle station at the main railway station. Costs per bike and day: €1.90.

The hotel entrance is located on the Eisenmarkt.

There are no fitness rooms in our hotels.

Our CityClass Hotels do not have swimming pools. However, with the CityClass & Friends Rewards Program, you’ll receive a discount for the Claudius Therme.

We are happy to provide you with a kettle on request.

A coffee/tea station is available in all our superior rooms, junior suites and family rooms.

We provide free WLAN in the public areas of our hotels and in the rooms.

All rooms are equipped with hairdryers.

Pets are allowed for an extra charge of € 19.00 per night. You can easily add the overnight stay of your faithful companion in the online booking process.

We also offer room service during the opening hours of our hotel bar/café. Please note that there is a service charge of € 3.00 per order.

We can also serve you breakfast in your room on request.
Please note that there is a service charge of € 3.00 for this.

Please note that all CityClass Hotels are non-smoking.
However, you will find designated smoking areas in front of the main entrances.

Hotel am Dom: Yes, please contact our service team to book a suitable room.

Surcharge for a single room with a balcony: €20.00
Surcharge for a double room with a balcony: €20.00

Hotel Alter Markt: No.

Hotel am Heumarkt: Yes, please contact our service team to book a room with a balcony.

Surcharge for a room with a balcony: 10.00 €

Hotel am Dom: The hotel has one accessible room. Please contact our service team.

Hotel Alter Markt: The hotel has one accessible room. Please contact our service team.

Hotel am Heumarkt: The hotel does not have any accessible rooms.

Yes, we are happy to provide you with bed linen for allergy sufferers on request. Please indicate your request when booking or forward it to us before your arrival.

Our rooms are usually ready for occupancy from 15:00.

Hotel am Dom: Open 24 hours a day

Hotel Alter Markt: Open 24 hours a day

Hotel am Heumarkt: Open 24 hours a day

Hotel am Dom: No Café

Hotel Alter Markt: 12:00 p.m. – 7:00 p.m. Closed on Mondays.

Hotel am Heumarkt: No Café

Hotel am Dom: No restaurant

Hotel Alter Markt: 11:00 a.m. – 7:00 p.m. (Café). Closed on Mondays.

Hotel am Heumarkt: No restaurant

Our regular departure times are as follows:

Mon. – Sun.: until 11:00 a.m.

The front desk is staffed around the clock (24 hours) at all CityClass Hotels.

We serve breakfast in all our hotels as follows:

Mon. – Sun.: 6:30 am – 11:00 am