Declaration of accessibility
1. introduction
CM CityClass Hotel GmbH & Co KG is committed to making its website and mobile applications accessible in accordance with legal requirements. The basis for this are the legal requirements of the German Accessibility Reinforcement Act (BFSG), in particular §3BFSG, as well as the Accessibility Ordinance (BFV). The accessibility requirements also result from Section14BFSG in conjunction with Section3(1)BFSG and the BFV. These regulations transpose Directive (EU) 2019/882 on accessibility requirements for products and services into national law.
The specific technical measures are based on the guidelines of the Web Content Accessibility Guidelines (WCAG) version 2.2 with conformance levels A and AA.
This accessibility statement applies to the website https://cityclass.de/.
2. state of accessibility
This website is partially accessible, as not all requirements are fully met.
3. non-accessible content
a) Technical barriers - Incomplete HTML structure: For example, <h1> headings are not used consistently.
b) Content barriers - language mix without labeling: Some English terms or sections are not correctly linguistically labeled in the code.
c) Color and design problems - limited scalability when enlarging text: If the text is enlarged considerably without changing the window size, overlapping or incomplete display may occur. Navigation areas are particularly affected. These restrictions are to be rectified. As part of future layout optimizations, the display for high zoom levels will be revised to ensure unrestricted use.
4. further information on the accessibility of the service
General description of the service
The company operates several hotels in Cologne's old town and offers a wide range of accommodation options for business and private travelers. The offer is complemented by other catering, conference and event-related services.
Descriptions and explanations of the implementation of the service
The services mentioned can be booked online or alternatively by phone or email and then used at the selected hotel. Dedicated staff are available on site to answer guests' questions, requests and concerns and offer further information and assistance. During the stay, it is possible to book or purchase additional services and products.
5. preparation and review of this declaration
This declaration was created on 27.06.2025. Test methodology: Self-assessment (internal tests with various browsers and keyboard navigation) and partially automated tests with WAVE.
6. feedback and contact details
If you notice any barriers when using our website or if you require information on non-accessible content, please contact us.
CM CityClass Hotel GmbH & Co KG
Kaiserstraße 46
42781 Haan
Phone: +49 (0)221 / 2058 - 555
E-mail: info@cityclass.de
If you require content or documents in an accessible version, we will provide you with these on request within a reasonable period of time.
7. arbitration procedure
If you are of the opinion that this website is not accessible, you can inform our office or person named in section 5. If you do not receive a satisfactory response from us within six weeks, you can contact the competent conciliation body:
NRW
The ombudsman's office for accessible information technology in NRW can be reached by telephone on the following number: +49 (0)211 / 855 - 3451