{"id":6978,"date":"2023-01-30T20:20:39","date_gmt":"2023-01-30T20:20:39","guid":{"rendered":"https:\/\/cityclass.de\/faq\/"},"modified":"2026-08-14T13:50:55","modified_gmt":"2026-08-14T13:50:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/cityclass.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"    <section class=\"hero padding-top-20 padding-bottom-20 parallax\" id=\"hero-block_63d825b25af3a\" style=''>\n        <div class=\"container contained\">\n            <div class=\"text\">\n                <h1>\n                    FAQ                    <br><span>Frequently asked questions<\/span>                <\/h1>\n            <\/div>\n        <\/div>\n        <!-- <div class=\"bg gradient\"><\/div> -->\n        <div class=\"bg\">\n            <img decoding=\"async\" data-src=\"https:\/\/cityclass.de\/wp-content\/uploads\/2023\/10\/FAQ-scaled.jpg\" data-srcset=\"https:\/\/cityclass.de\/wp-content\/uploads\/2023\/10\/FAQ-300x159.jpg 300w, https:\/\/cityclass.de\/wp-content\/uploads\/2023\/10\/FAQ-1024x544.jpg 1024w, https:\/\/cityclass.de\/wp-content\/uploads\/2023\/10\/FAQ-768x408.jpg 768w, https:\/\/cityclass.de\/wp-content\/uploads\/2023\/10\/FAQ-1536x815.jpg 1536w, https:\/\/cityclass.de\/wp-content\/uploads\/2023\/10\/FAQ-2048x1087.jpg 2048w\" class=\"lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\"  title=\"FAQ\" alt=\"\"  style=\"object-position: bottom;\" \/><noscript><img decoding=\"async\" class=\"\" src=\"https:\/\/cityclass.de\/wp-content\/uploads\/2023\/10\/FAQ-scaled.jpg\" srcset=\"https:\/\/cityclass.de\/wp-content\/uploads\/2023\/10\/FAQ-300x159.jpg 300w, https:\/\/cityclass.de\/wp-content\/uploads\/2023\/10\/FAQ-1024x544.jpg 1024w, https:\/\/cityclass.de\/wp-content\/uploads\/2023\/10\/FAQ-768x408.jpg 768w, https:\/\/cityclass.de\/wp-content\/uploads\/2023\/10\/FAQ-1536x815.jpg 1536w, https:\/\/cityclass.de\/wp-content\/uploads\/2023\/10\/FAQ-2048x1087.jpg 2048w\" title=\"FAQ\" alt=\"\" style=\"object-position: bottom;\"><\/noscript>        <\/div>\n    <\/section>\n    <section class=\"title padding-top-20 padding-bottom-20\" id=\"title-block_6514eb40dc976\">\n        <div class=\"container contained\">\n                            <h2 class=\"title center\" data-aos=\"fade-up\">\n                    FAQ<br>\n                    <span>What our guests ask us most frequently:<\/span>\n                <\/h2>\n                    <\/div>\n    <\/section>\n    <section class=\"faq-block padding-top-20 padding-bottom-20\" id=\"faq-block-block_63d82c515af58\">\n        <div class=\"container contained\">\n            <div class=\"tabs\">\n                <h2>Services<\/h2>\n                <hr\/>\n                                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-821951962\">\n                            <label class=\"tab-label\" for=\"chck-821951962\">Is there a shuttle service to\/from the airport?<\/label>\n                            <div class=\"tab-content\">\n                            <p>We do not offer a regular shuttle service. However, we will be happy to arrange a transfer for you for an additional charge. Please contact us.  <\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-954254401\">\n                            <label class=\"tab-label\" for=\"chck-954254401\">What means of payment are accepted?<\/label>\n                            <div class=\"tab-content\">\n                            <p>We accept cash payments as well as payments by EC\/Maestro card and all major credit cards (MasterCard, VISA, American Express, Diners Club, Discover, JCB, Union Pay).<\/p>\n<p>Depending on the offer and time of booking, payments can also be made by direct debit and iDEAL.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1757973149\">\n                            <label class=\"tab-label\" for=\"chck-1757973149\">Can I leave my luggage with you?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Yes, if you arrive earlier or leave later, you can store your luggage in our luggage room free of charge.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-593010327\">\n                            <label class=\"tab-label\" for=\"chck-593010327\">How much does breakfast cost?<\/label>\n                            <div class=\"tab-content\">\n                            <p>As a hotel guest, you pay \u20ac18.90 per person for our extensive breakfast buffet (incl. drinks). As an out-of-hotel guest, you can enjoy our breakfast buffet (incl. drinks) for \u20ac24.90 per person.<br \/>\n<b data-stringify-type=\"bold\">Tip<\/b>: If you book breakfast directly online when you reserve your room, you will receive a discount.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-282659564\">\n                            <label class=\"tab-label\" for=\"chck-282659564\">Is breakfast also available for non-hotel guests?<\/label>\n                            <div class=\"tab-content\">\n                            <p>As an out-of-home guest, you can enjoy our extensive breakfast buffet (including drinks) for \u20ac24.90. For larger groups, please book in advance. <\/p>\n                            <\/div>\n                        <\/div>\n                                                <\/div>\n        <\/div>\n    <\/section>\n    <section class=\"faq-block padding-top-20 padding-bottom-20\" id=\"faq-block-block_63d82d6b5af60\">\n        <div class=\"container contained\">\n            <div class=\"tabs\">\n                <h2>Our hotels<\/h2>\n                <hr\/>\n                                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-248733571\">\n                            <label class=\"tab-label\" for=\"chck-248733571\">Are the public areas barrier-free?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Hotel am Dom: The public areas are accessible via a side entrance. Please ask our staff for assistance. <\/p>\n<p>Hotel Alter Markt: The public areas are accessible to people with disabilities.<\/p>\n<p>Hotel Heumarkt: Not barrier-free.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-61610678\">\n                            <label class=\"tab-label\" for=\"chck-61610678\">Is there a sauna \/ wellness area?<\/label>\n                            <div class=\"tab-content\">\n                            <p>As a hotel guest, you can use the following facilities free of charge:<\/p>\n<p>Hotel am Dom: Sauna &#038; wellness area at Hotel Heumarkt (approx. 500 m away).<\/p>\n<p>Hotel Alter Markt: Sauna &#038; wellness area at Hotel Heumarkt (approx. 400 m away)<\/p>\n<p>Hotel Heumarkt: The spa area features a Finnish sauna, a steam sauna, and a relaxation area.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1380912668\">\n                            <label class=\"tab-label\" for=\"chck-1380912668\">What parking options are there?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Due to their central location, CityClass Hotels do not have their own parking facilities. If you are traveling by car, we recommend one of the following nearby parking options (<i>information provided without guarantee<\/i>): <\/p>\n<p><span style=\"font-family: Poppins SemiBold, serif;\"><span lang=\"en-GB\">For <\/span><\/span><span style=\"font-family: Poppins SemiBold, serif;\"><span lang=\"en-GB\">CityClass Hotel am Dom <\/span><\/span><span style=\"font-family: Poppins SemiBold, serif;\"><span lang=\"en-GB\">&#038; <\/span><\/span><span style=\"font-family: Poppins SemiBold, serif;\"><span lang=\"en-GB\">CityClass Hotel Alter Markt<\/span><\/span><span style=\"font-family: Poppins SemiBold, serif;\"><span lang=\"en-GB\">:<\/span><\/span><\/p>\n<p>CONTIPARK Tiefgarage am Dom<br \/>\nAddress: Kurt-Hackenberg-Platz 2, 50667 Cologne<br \/>\nEntry height: approx. 1.90 m<br \/>\nDaily rate (24 hours): \u20ac24.00<br \/>\nLocation: approx. 150 meters away<\/p>\n<p>CONTIPARK Tiefgarage Philharmonie<br \/>\nAddress: Bischofsgartenstra\u00dfe, 50667 Cologne<br \/>\nEntry height: approx. 1.90 m<br \/>\nDaily rate (24 hours): \u20ac24.00<br \/>\nLocation: approx. 250 meters away<\/p>\n<p>Parkhaus an Farina<br \/>\nParking Garage Address: Laurenzplatz 4, 50667 Cologne<br \/>\nEntry height: approx. 1.90 m<br \/>\nDaily rate (24 hours): \u20ac28.00<br \/>\nLocation: approx. 250 meters away<\/p>\n<p><span style=\"font-family: Poppins SemiBold, serif;\">For <\/span><span style=\"font-family: Poppins SemiBold, serif;\">CityClass Hotel am Heumarkt<\/span><span style=\"font-family: Poppins SemiBold, serif;\">:<\/span><\/p>\n<p>CONTIPARK Tiefgarage Heumarkt Underground Parking Garage<br \/>\nAddress: Markmannsgasse 3, 50667 Cologne<br \/>\nEntry height: approx. 1.90 m<br \/>\nDaily rate (24 hours): \u20ac32.00<br \/>\nLocation: approx. 150 meters away<\/p>\n<p>APCOA Parkhaus am G\u00fcrzenich<br \/>\nAddress: Quatermarkt 5, 50667 Cologne<br \/>\nEntry height: approx. 1.80 m<br \/>\nDaily rate (24 hours): \u20ac27.99<br \/>\nLocation: approx. 350 meters away<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1572243689\">\n                            <label class=\"tab-label\" for=\"chck-1572243689\">Are there parking spaces for bicycles?<\/label>\n                            <div class=\"tab-content\">\n                            <p>The hotels do not have suitable parking facilities for bicycles. We recommend that you use the supervised parking facilities at the bicycle station at the main railway station. Costs per bike and day: \u20ac1.90.  <\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1000434336\">\n                            <label class=\"tab-label\" for=\"chck-1000434336\">Where is the entrance to the CityClass Hotel am Heumarkt?<\/label>\n                            <div class=\"tab-content\">\n                            <p>The hotel entrance is located on the Eisenmarkt.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-698907409\">\n                            <label class=\"tab-label\" for=\"chck-698907409\">Is there a fitness room?<\/label>\n                            <div class=\"tab-content\">\n                            <p>There are no fitness rooms in our hotels.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1320040717\">\n                            <label class=\"tab-label\" for=\"chck-1320040717\">Is there a swimming pool?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Our CityClass Hotels do not have swimming pools. However, with the CityClass &#038; Friends Rewards Program, you\u2019ll receive a discount for the Claudius Therme. <\/p>\n                            <\/div>\n                        <\/div>\n                                                <\/div>\n        <\/div>\n    <\/section>\n    <section class=\"faq-block padding-top-40 padding-bottom-40\" id=\"faq-block-block_63d82e365af68\">\n        <div class=\"container contained\">\n            <div class=\"tabs\">\n                <h2>Our Rooms<\/h2>\n                <hr\/>\n                                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-2067312148\">\n                            <label class=\"tab-label\" for=\"chck-2067312148\">Is there a kettle?<\/label>\n                            <div class=\"tab-content\">\n                            <p>We are happy to provide you with a kettle on request.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1777406981\">\n                            <label class=\"tab-label\" for=\"chck-1777406981\">Is there a coffee\/tea station?<\/label>\n                            <div class=\"tab-content\">\n                            <p>A coffee\/tea station is available in all our superior rooms, junior suites and family rooms.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1877298484\">\n                            <label class=\"tab-label\" for=\"chck-1877298484\">Is WLAN available free of charge?<\/label>\n                            <div class=\"tab-content\">\n                            <p>We provide free WLAN in the public areas of our hotels and in the rooms.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1209837834\">\n                            <label class=\"tab-label\" for=\"chck-1209837834\">Is there a hairdryer?<\/label>\n                            <div class=\"tab-content\">\n                            <p>All rooms are equipped with hairdryers.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1359924125\">\n                            <label class=\"tab-label\" for=\"chck-1359924125\">Are pets allowed?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Pets are allowed for an extra charge of \u20ac 19.00 per night. You can easily add the overnight stay of your faithful companion in the online booking process. <\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1981969551\">\n                            <label class=\"tab-label\" for=\"chck-1981969551\">Is there room service?<\/label>\n                            <div class=\"tab-content\">\n                            <p>We also offer room service during the opening hours of our hotel bar\/caf\u00e9. Please note that there is a service charge of \u20ac 3.00 per order. <\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1944197040\">\n                            <label class=\"tab-label\" for=\"chck-1944197040\">Can I order breakfast in my room?<\/label>\n                            <div class=\"tab-content\">\n                            <p>We can also serve you breakfast in your room on request.<br \/>\nPlease note that there is a service charge of \u20ac 3.00 for this.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1971226210\">\n                            <label class=\"tab-label\" for=\"chck-1971226210\">Are there smoking rooms?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Please note that all CityClass Hotels are non-smoking.<br \/>\nHowever, you will find designated smoking areas in front of the main entrances.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1709376210\">\n                            <label class=\"tab-label\" for=\"chck-1709376210\">Are there rooms with a balcony?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Hotel am Dom: Yes, please contact our service team to book a suitable room.<\/p>\n<p>Surcharge for a single room with a balcony: \u20ac20.00<br \/>\nSurcharge for a double room with a balcony: \u20ac20.00<\/p>\n<p>Hotel Alter Markt: No.<\/p>\n<p>Hotel am Heumarkt: Yes, please contact our service team to book a room with a balcony.<\/p>\n<p>Surcharge for a room with a balcony: 10.00 \u20ac<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-51153118\">\n                            <label class=\"tab-label\" for=\"chck-51153118\">  Are the rooms barrier-free?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Hotel am Dom: The hotel has one accessible room. Please contact our service team. <\/p>\n<p>Hotel Alter Markt: The hotel has one accessible room. Please contact our service team. <\/p>\n<p>Hotel am Heumarkt: The hotel does not have any accessible rooms.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-2016943296\">\n                            <label class=\"tab-label\" for=\"chck-2016943296\">Is there bed linen for allergy sufferers?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Yes, we are happy to provide you with bed linen for allergy sufferers on request. Please indicate your request when booking or forward it to us before your arrival. <\/p>\n                            <\/div>\n                        <\/div>\n                                                <\/div>\n        <\/div>\n    <\/section>\n    <section class=\"faq-block padding-top-40 padding-bottom-40\" id=\"faq-block-block_63d82ff05af74\">\n        <div class=\"container contained\">\n            <div class=\"tabs\">\n                <h2>Check in\/out &#038; opening hours<\/h2>\n                <hr\/>\n                                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-2000930614\">\n                            <label class=\"tab-label\" for=\"chck-2000930614\">When can I arrive (check-in)?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Our rooms are usually ready for occupancy from 15:00.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1105455651\">\n                            <label class=\"tab-label\" for=\"chck-1105455651\">What are the opening hours of the hotel bar?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Hotel am Dom: Open 24 hours a day<\/p>\n<p>Hotel Alter Markt: Open 24 hours a day<\/p>\n<p>Hotel am Heumarkt: Open 24 hours a day<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-2051982469\">\n                            <label class=\"tab-label\" for=\"chck-2051982469\">What are the opening hours of the caf\u00e9?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Hotel am Dom: No Caf\u00e9<\/p>\n<p>Hotel Alter Markt: 12:00 p.m. \u2013 7:00 p.m. Closed on Mondays. <\/p>\n<p>Hotel am Heumarkt: No Caf\u00e9<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1578086551\">\n                            <label class=\"tab-label\" for=\"chck-1578086551\">What are the opening hours of the restaurant?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Hotel am Dom: No restaurant<\/p>\n<p>Hotel Alter Markt: 11:00 a.m. \u2013 7:00 p.m. (Caf\u00e9). Closed on Mondays. <\/p>\n<p>Hotel am Heumarkt: No restaurant<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-2114269887\">\n                            <label class=\"tab-label\" for=\"chck-2114269887\">By what time do I have to leave (check-out)?<\/label>\n                            <div class=\"tab-content\">\n                            <p>Our regular departure times are as follows:<\/p>\n<p>Mon. &#8211; Sun.: until 11:00 a.m.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1170496156\">\n                            <label class=\"tab-label\" for=\"chck-1170496156\">How long is reception open?<\/label>\n                            <div class=\"tab-content\">\n                            <p>The front desk is staffed around the clock (24 hours) at all CityClass Hotels.<\/p>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"tab\">\n                            <input type=\"checkbox\" id=\"chck-1523163145\">\n                            <label class=\"tab-label\" for=\"chck-1523163145\">What are the breakfast times?<\/label>\n                            <div class=\"tab-content\">\n                            <p>We serve breakfast in all our hotels as follows:<\/p>\n<p>Mon. &#8211; Sun.: 6:30 am &#8211; 11:00 am<\/p>\n                            <\/div>\n                        <\/div>\n                                                <\/div>\n        <\/div>\n    <\/section>\n\n\t<section class=\"face-card padding-top-20 padding-bottom-20 template-card\" id=\"face-card-block_6517020d3b0b9\" data-aos=\"fade-up\">\n\t\t\t<div class=\"face-card__inner\">\n            <div class=\"face-card__text\">\n                <p style=\"text-align: center;\">Ihre Fragen wurden hier nicht beantwortet? Kein Problem! Kontaktieren Sie mich, ich bin gerne f\u00fcr Sie da und beantworte alle lhre Fragen zu unseren Hotels.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: right;\"><strong>Jessica Kligge<\/strong><br \/>\nReservations Manager<br \/>\n+49 (0) 221 \/2058 &#8211; 555<br \/>\ninfo@cityclass.de<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"face-card__image\">\n\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" data-src=\"https:\/\/cityclass.de\/wp-content\/uploads\/2025\/01\/Jessica-Kligge-1.png\" data-srcset=\"https:\/\/cityclass.de\/wp-content\/uploads\/2025\/01\/Jessica-Kligge-1.png 500w, https:\/\/cityclass.de\/wp-content\/uploads\/2025\/01\/Jessica-Kligge-1-300x300.png 300w, https:\/\/cityclass.de\/wp-content\/uploads\/2025\/01\/Jessica-Kligge-1-150x150.png 150w\"   src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image lazyload\" alt=\"\"  sizes=\"(max-width: 500px) 100vw, 500px\" \/><noscript><img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/cityclass.de\/wp-content\/uploads\/2025\/01\/Jessica-Kligge-1.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/cityclass.de\/wp-content\/uploads\/2025\/01\/Jessica-Kligge-1.png 500w, https:\/\/cityclass.de\/wp-content\/uploads\/2025\/01\/Jessica-Kligge-1-300x300.png 300w, https:\/\/cityclass.de\/wp-content\/uploads\/2025\/01\/Jessica-Kligge-1-150x150.png 150w\" sizes=\"(max-width: 500px) 100vw, 500px\"><\/noscript>\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6978","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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