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07:53 22 Dec 22
We had the best experience staying at CityClass am Dom! Heinzels Wintermarchen was right outside the hotel and we could smell the delicious, comforting scents of the market when we opened our window(s). We stayed in the Dom Cathedral Suite and it had the absolute best view. Please see the attached pictures, a view of the Cathedral right from the bed! The television spins around so you can watch from the bed or from the couch. The staff was lovely and helpful as well. We will absolutely book here again should we ever find our way back to Cologne.
14:14 25 Nov 22
I love this hotel. The rooms are spacious, clean and modern. The breakfast is incredible for €15 it’s a real bargain considering the choices of food available. Everyone who works at the hotel are so friendly, especially Lukas. He’s been great since we checked in. We’ll definitely be coming back to this hotel again, it’s in a great location for the Christmas markets with the nearest being opposite the entrance to the hotel.
Travel Strawberry (Travelling_with_love)
12:33 18 Nov 22
We stayed in this hotel and I must say that we really enjoyed it.The staff was kind to welcome us and explain everything.The room was very nice and they let us find sweets on the bed, their gesture was very nice, we appreciated it.The room was clean, the bed very comfortable and the TV in the room.The bathroom was very nice and the design too.We found ourselves very well, then this hotel is in the center you can walk everywhere.Definitely going back!
07:12 19 Oct 22
Well situated Hotel close to the central train station. A lot of tourists stuff around. Rooms are okay. The trash was not emptied from before my visit which was meh.Breakfast is good, lots of choice.Elevators so access is good, though steps are present to the breakfast area.
15:25 16 Oct 22
We enjoyed our stay, check in was quick, our room was very nice, close many great restaurants and shopping. The people were wonderful, always willing to help. The restaurant in the hotel hae great service. We would stay there again.
23:06 08 Oct 22
Very friendly staff, nice and clean room, comfy beds, perfect location, great breakfast. Only "negative": we were up for 20 hours when we arrived and were happy to hear that check-out wasn't until noon and breakfast would be served till 1pm - but for some reason we got woken up by housekeeping at 9am. Fantastic stay overall 😊
17:50 13 Aug 22
Location is perfect. The staff at the reception were very helpful and friendly.Rooms are clean, breakfast is so good.Definitely recommended.
02:04 20 Jul 22
We arrived at 11 pm, but our room had people in it when we walked in. The hotel gave away our room by mistake. My family had to wait in the 3rd floor hallway for 30 minutes while they figured out what happened and got us a new room, so check in took 45 minutes in total.At 11:45 most nearby restaurants were closing. The best thing the staff could suggest was McDonald's at a train station. There are better options, but you have to figure those out on your own (Google maps helps).The air conditioner had limits on temperature settings. 21 was the lowest option, and they have thick blankets so I got hot at night and woke up. Played around with the thermostat, changed it to English and removed the mimitation. The hotel staff should have made sure their AC temperature limits are removed prior to check in.Not a great start to my first trip to Germany :(
15:58 20 May 22
Nice hotel right on the Altmarkt in Köln and only a 5-10 minute walk to the Köln Dom and Haupbahnhof. Includes a restaurant and bar, a breakfast buffet in the mornings is an additional charge. Room was clean and about standard for Europe in size. Location is hard to beat if you want to be "in the action". Most staff seemed to speak very good English. Small elevator for ease of luggage entry/exit. Housekeeping was a little aggressive on our last morning of our stay as they knocked on our door three separate times long before checkout.
22:10 13 May 22
The location was top. The staff friendly and helpful. The parking situation and price was good. The Price-performance ratios was very satisfying. I drop one star, because of few tiny hairs on the floor and loose silicone seal in the shower. Overall a good hotel I would book again.
09:23 10 May 22
Updated 2022: Nearly perfect. Located a few hundred metres from the Dom about ten minutes walk from the central railway station. Clean rooms; great breakfast buffet. Helpful staff. Loads of restaurants in the area and only a two minute walk from the river. Air conditioning is great.
21:23 04 May 22
Fantastic hotel.We stayed in a twin room.The hotel is modern and nicely decorated, everything is very clean and the staff is friendly and professionnal.The breakfast was very good and there was a lot of choice.Overall, we had a pleasant stay.Thank you to the whole team !
18:07 28 Mar 22
Location sehr gut. We stayed in a small room. But everything functions well. The bathroom left me very good impression. Toilet flush is strong. Toilet paper is of good quality.👍🏼 The sink is deep enough to avoid water splash. The shower glass door is very "German engineering" . Hotel lobby public bathroom is very spacious and clean with sensor tap. The only annoying part is house keeping begins to knock door by door at 9:30am. And knock again at 10:30. I applaud for their deligence. But we need our sleep.
21:23 26 Feb 22
Best hotel bar eveeeeer. Come back for sure!!! They have the most nice and best stuff, never been treated better!!!
14:53 24 Feb 22
Great location, excellent breakfast, clean, and friendly service! The only thing I struggled with was the pillow, but I can never find a comfortable pillow in a hotel.
13:35 07 Jan 22
Wow. Can’t say enough about this hotel and it’s team. Here are a few highlights:1. Location. Truly can’t be beat. Probably best location where you get to see the Dom and be in the thick of the action from restaurants to bars.2. Cleanliness. Wow, absolutely spotless. Super super clean and attention to detail. The rooms are updated, simple yet beats all expectation.3. Staff. This front end team, especially the lead manager at the front desk is absolutely amazing. He remembers every group and their room #. They also upgraded us to a room that was mind blowing awesome.Highly recommend this place if you are in Köln and want a great room in an even better location.
18:49 26 Nov 21
The location of this hotel is incredible. The amenities were nice and the suite was fine for crashing after walking all day. But... the pillows were my only issue. Make sure you get some real pillows or your back will scream. Mine did.
09:34 17 Sep 21
Had a Great stay in Cologne! Location is fantastic, the hotel is clean and modern. Our room had a view of the cathedral which was a bonus :)
06:29 15 Sep 21
Perfect location, close to the Dom, rooms very clean, bathroom in excelent condition, everything as described.Rooms are small, exactly for a bed and a small table, but I usually go in hotels only for the sleep, so it was perfect for me. If you want big rooms, then probably you'll have to search for something different.Staff very friendly and a very good breakfast.Also, for the persons which come by car you will get a discount for the parking which is at about 3 minutes walk.I would return anytime in the same location.
08:44 01 Jan 23
Cute hotel, perfect position ( maybe 3 meters away from one of the Christmas Markets). We needed around 20 minutes to reach it from the train station, but the streets were crouded ( because of Christmas, I suppose) and it was kinda hard to walk. The room was small but it had everything necessary.
07:18 27 Nov 22
The Caprice is located in the heart of the old town between the Heumarkt and the Rhine. Great location for the Cologne Christmas markets and site seeing the city. Finding it can be difficult as it fronts onto a small courtyard and off the main road but that makes it quiet at night. Staff are fantastic and the rooms clean and modern. Would definitely recommend
16:11 23 Aug 22
This Hotel is highly recommended – both for the quality of the rooms and establishment as well as the very solid customer service. Rooms are stylish, modern, and comfortable. Staff were very polite and helpful. This is a great place to stay in Köln close the city center!
18:56 17 Aug 22
Great location, close to restaurants and the cathedral.We had the family room and it was very spacious, and with three individual areas ( each with a door) it made it great for a group, where each person can have their own space.Rooms were clean and the staff was very helpful.
16:34 16 Aug 22
In the middle of the old town. However no noise from outside, but the walls inside are thin. Rather unpleasant smell in the lobby and hotel. Rooms are smaller than expected, but cleaned daily and modern shower. Friendly staff.
08:59 18 Jul 22
Amazing service, amazing room. Very clean, will definitely be staying here next year. Julian really made the stay, we were nervous as our German isn't strong, but Julian really made us feel accommodated and was a brilliant start to our stay.
08:58 18 Jul 22
The room was great, the shower was amazing and the hotel was close to everything we needed in Cologne. Will definitely be coming back again!
07:43 30 May 22
Nice and comfortable room. Strategic position: in the city center but in a quite corner.
21:30 06 May 22
3.5 is a fair rating. The sparkling water was a very nice touch. To improve, take the restriction off the air condition, I always like my room very cold. Also don't have the cleaning person knock before checkout... you should have a system where they know what rooms are occupied at all times... if a guest gets in at 2am, a knock at 10am with an 11am checkout isn't so nice. But I am very happy I stayed here, I just working service and I am a perfectionist, thanks.
10:42 14 Apr 22
A central location, with clean and comfortable beds. The bathroom designs were a little ineffective at keeping the water off the shower contained, but the shower itself was wonderfully warm, with an overhead fixture that dumped so much water on you, it felt like you were standing in a waterfall. Breakfasts were the standard hotel fare, but still tasty. Very nice, very comfortable, very recommendable.
14:32 11 Apr 22
This hotel was amazing, it was very clean, modern and recently renovated, the rooms were small and perfect for one person and I assume also acceptable for 2 people. The bed was good and the staff were also very polite, friendly and accommodating. I would definitely recommend this hotel and would return there in my next trip to Cologne. The neighbouring area was also a delight and breathtakingly beautiful and memorable.
Damian Nicolas Canan
11:48 14 Mar 22
AWESOME THANKS! BUT INTERNET CONNECTION MUST BE IMPROVED (EVERYDAY CUSTOMERS HAVE TO LOGIN AND PASSWORD AGAIN)
13:16 15 Dec 21
Chapeau. Well done.Renovation was succesful. Stayed here before renovation as well. So I can compare.Clean. Great beds. Loved the pillows and duvets.Not too expensive. Great location. Public parking within 100 metres.Surprisingly good breakfast for a 3☆. Have had worse in a 5☆ hotel.Will return.Staff is super friendly. In German and English.Thanx guys!
12:39 01 Dec 21
The hotel is very well located. It is really clean and tidy as well. The staff are very nice and helpful.I would suggest that breakfast is included in the price (given the amount paid) and sockets by the bed! There were none.
17:08 26 Nov 21
Great staff. Room was clean and location is perfect since it's right in the centre of the old town. Highly recommended!
07:29 03 Nov 21
Pleasant surprise. Hidden gem in the heart of the Köln city center, close to all tourist spots. Comfortable bed and shower.
17:54 01 Sep 21
This was a very nice hotel tucked away in a side alley of Cologne. The hotel looked recently renovated and the room, bathroom and hallway were all very modern and inviting. It's a very close walk to the water and the train station and nearby shops & restaurants. We only stayed here 1 night in our European travels, but it was one of our favorite hotels with how nice it was!
23:58 06 Jan 23
Excellent location in the old town part of Cologne, a block from the Cathedral and central train station, walk to restaurants, shopping. Safe. The room was compact but adequate, the mattress was moderately comfortable. The breakfast buffet had a large selection. We loved being able to pop in and out of our room in between exploring the city, we could see the cathedral from our windows!
17:07 12 Dec 22
Worst hotel experience in a 4 star hotel!No hot water in the room but they don't seem to care. We checked-in late around 11pm, they didn't inform us about no hot water even though they knew this in advance. We were finally able to reach the reception after calling 3 times. They asked us to wait until morning and try again. We still had no hot water running and they offered free breakfast as compensation in the end.The room itself is very small and old. Location is great. But due to the Christmas market right across from the street and poor sound insulation, you can hear noises on the street even with windows closed.
08:13 26 Oct 22
Good technical spec of the room, insulation, heating, and furniture. It feels good to stay at a hotel where the infrastructure was built to last. Good quality breakfast; the buffet was kept fresh and well-stocked throughout the breakfast time. I would've given a 5-star rating had my shower's water pressure been at par with what a 4-star hotel would typically offer. My colleague who got a room next to me didn't have the water pressure problem. So, check first if shower's water pressure is an important feature for you.
03:40 25 Sep 22
The only redeeming quality of this hotel was its location. Pretty sure the room they put me in used to be a utility room or something. No number on the door or anything. Weird smells. Weird locked door in the room. Very strange decor choices. Impossible to find the room without an escort from the front desk. Far from the “superior room” I booked on Expedia. Beware.
09:02 31 Aug 22
Friendly, welcoming helpful and professional. The staff, facilities and services here are excellent, in a good location.I'm here for work, stayed 10 nights in a 'superior single' room. The view of the cathedral is impressive.My only complaints -The room was an akward shape, difficult to move around in and comfortably sit at the desk.Breakfast is very expensive considering they offer no gluten-free breads, cereals or suitable alternatives.
13:24 29 Jul 22
I couldn't rave enough about this hotel. It is honestly wonderful. Not only is it great value for money but our stay here was exceptional. The rooms were very clean with air con and everything you needed. The staff were so friendly and helpful. The location meant we were right in tbe centre of Cologne and to top it off, we had a view of the cathedral. The beds, pillows and duvet felt luxurious and comfortable like sleeping in a pile of clouds. Thanks for a lovely stay.
09:32 23 Jul 22
Excellent hotel, within walking distance of Cologne Cathedral, The Rhine, Alter Markt and main railway station. Staff are friendly, very helpful and polite. Good selection at breakfast, continental and english available. Room was spacious, walk in shower, comfortable bed and quiet.
23:13 18 Jul 22
Great hotel with huge selection of breakfast. Room was so little, but enough for us to sleep. Rooms were quiet and the bathroom is superb. Sadly the location is now full with reconstructions, but you cannot hear anything since the rooms are sound-proofed. Recommended place!
06:40 11 May 22
We visited this hotel recently and loved it. The location is perfect to say the least. Brilliantly designed rooms, There were a lot of small touches that made it really special. The views from the hotel are beautiful. My only negative would be the bathroom lay out, it was definitely unusual. The reception staff were also incredibly helpful and friendly. Highly recommend this hotel to anyone.
08:08 10 May 22
Room itself wasn't amazing decor wise but it's just what you need. The patio outside my room was huge and mostly very private. Had a table and chairs and a view of the cathedral because it's literally right across the street. You have a short walk to the old Town and river to the right and shopping to the left less than a 10 min walk. The staff was so fast to help me w anything. Cons are the slow elevator like not even a point of taking it and it's small, other than that no complaints
09:28 09 May 22
The good:Location was as good as you could ask for. River Rhine and all its restaurants 2 seconds away and plenty of other excellent restaurants and cafes nearby. A bit hard to find with the car as Google Maps takes you close but not directly to it - we had to park and walk there before working out there's a small alleyway you can drive down to get to it. Paid car park is super close and no inconvenience to reach. Room was clean and comfy. Beds were quite comfortable.The not so good:No mini fridge. No tea or coffee. The water coming out of the shower into the hallway (other reviews have mentioned it) is a genuine problem and you'll need to put a towel at the bottom of the door to stop it. No supermarkets nearby.
14:03 09 Apr 22
Great location. Staff was helpful. Good beds. Basic good hotel. Good value for money. Quiet.
15:14 31 Mar 22
Lovely place to stay. In middle of the old town well placed for all the attractions.
20:39 26 Mar 22
Stayed in Köln for 5 nights, 4 of them in the am Dom. Location-wise it couldn't have been better for us: opposite the cathedral and walking distance from Köln Hbf. Minutes from the squares for food and drink. In every direction there was so much to be done. The hotel was very clean, had a wonderful shower (odd thing to be happy about I know) and the staff could not do more for us. Thank you.
21:36 22 Feb 22
Location is perfect!5 mins from train station probably 5 mins from everywhere -shopping riverwalk etc, room is small but absolutely spotless as is the bathroom,cant find fault with anything 🙂
09:10 04 Jan 22
Nothing to complain about. Clean and modern with friendly staff. Recommended!
21:42 26 Dec 21
Perfect location near all amenities. Not far from the shopping and train station. Our room was facing the Cathedral and the Christmas markets. Breakfast was delicious with a wide variety.
16:43 07 Dec 21
Although our room was small, we had a great view of the little Christmas Market across the street. At night the whole square would be lit up and people would sing and dance to Christmas carols and 80s/90s music. They would stop right at 10pm and then it was super quiet and peaceful.The only criticism I have of this hotel is the pillows. By far the worst pillows I have ever slept on.